5 Best Cloud Hosted PBX Providers for 2021

line
More businesses are switching to VoIP (Voice over Internet Protocol) for their phone service.

5 Best Cloud Hosted PBX Providers for 2021

More businesses are switching to VoIP (Voice over Internet Protocol) for their phone service.

5 Best Cloud Hosted PBX Providers for 2021

SHARE THIS POST
Facebook
Twitter
LinkedIn
Email
VoIP phone service enables multiple sites to share one phone identity with the outside world and makes extensions in all locations look and act like physical extensions of one in-house PBX (telephone switch).

Mitel

Mitel’s cloud-based systems are a powerful, scalable family of platforms that deliver hosted voice, unified communications and collaboration to businesses of all sizes and sophistication levels.

Pricing: Starts at $19.99/month

Pros
  • Built-in team collaboration.
  • Great mobile app.
  • Predictive contacts search.
  • Comprehensive VoIP, calling, messaging, and video chat features.
  • Long list of available CRM integrations.

Cons

  • Comparatively high per-user pricing.
  • No speech-to-text transcription.

8×8

Powerfully-simple marketing solutions that make it easy and fun to connect your small business with the world – now for free.

Pricing: Starts at $25/month

Pros

  • Plenty of standard features in the base offering
  • Solid mobile and desktop capability with easy setup
  • Multiple pricing plans

Cons

  • Had some issues importing contacts from Google
  • Some user modifications only possible using bulk edit
  • Scheduling meetings must happen in Outlook or Google Calendar

Dialpad

Well-designed and cost-effective voice over IP (VoIP) solution designed for small to midsized businesses (SMBs) that have workflows favorable to using softphones.

Pricing: Starts at $20/month

Pros

  • AI-based Voice Intelligence feature highlights actionable call content
  • Strong call center and customer service functionality
  • Smooth contact syncing with G Suite and Outlook

Cons

  • Video conferencing a $15 add-on for more than 10 meeting participants
  • Limited reporting customization and no call quality reporting

Ooma Office

Ooma Office is a solid business-class voice over IP (VoIP) that starts at $19.95 per user per month.

Pricing: Starts at $19.95/month

Pros

  • Flexible product with no fixed contract
  • Basic mobile and desktop apps
  • Support for existing analog phones
  • Easy to use

Cons

  • Some features, like SMS on the desktop, still in development
  • Limited reporting capabilities
  • Phones must be configured by Ooma

Vonage

Getting started with Vonage Business Cloud is simple and straightforward, which is refreshing when you compare it to more complex solutions, like a from-scratch installation of Microsoft 365 Business Voice or even Ooma Office.

Pricing: Starts at $19.99/month

Pros

  • Long list of features for admins and users
  • Solid mobile and desktop apps
  • Good API integration

Cons

  • Importing contacts requires multiple steps
  • Additional features cost extra and can add up quickly
  • Soft phone won’t start without a microphone attached to your desktop

Timely & Empathetic Customer Support

Whether you’re an established business or a startup, our marketing experts provide an exceptional service to scale your business.